Company: Four County Electric Membership Corporation
Location: 1822 NC Hwy 53 West, Burgaw, NC 28425
Pay: $26.00 – $35.00 per hour
Job Type: Full-Time
Work Setting: In-Person
Department: Information Technology / IT Help Desk
About the Role
Four County Electric Membership Corporation is seeking an IT Helpdesk Technician who is hardworking, skilled technologically, and capable of working in our company in Burgaw, NC. This full-time, face-to-face position will be the lead of all Information Systems help desk questions- diagnosing and fixing technical problems, assisting the end users and aiding in the daily functioning of the computer systems, hardware, and software within the organization.
This will be a great experience allowing an IT professional to solve problems, support people, and develop working in a stable and community-oriented organization.
Day-to-Day Responsibilities
User Support
- Respond to user inquiries submitted via tickets, phone, email, and in-person requests.
- Diagnose and troubleshoot issues with desktops, laptops, printers, scanners, and other peripherals.
- Assist end users with software installations, configurations, updates, and account management including password resets.
System Monitoring & Maintenance
- Monitor system performance and ensure optimal functionality of all computer resources.
- Support preventative maintenance on PCs, servers, and other critical IT equipment.
- Maintain accurate records of issues and resolutions to drive continuous improvement.
Help Desk Administration
- Serve as the first point of contact for all IT-related issues across the organization.
- Provide clear guidance and support to users, ensuring rapid and effective resolution of technical problems.
Documentation
- Create and update technical documentation, user guides, and IT procedures.
- Maintain detailed records of user issues, troubleshooting steps, and final resolutions.
Collaboration
- Work closely with the broader IT team to escalate and resolve complex technical issues.
- Communicate effectively with internal personnel to address IT needs and optimize system usage.
Required Skills & Experience
- Strong knowledge of Windows operating systems and common business software applications.
- Familiarity with PC, server, printer, and peripheral troubleshooting.
- Excellent problem-solving, communication, and interpersonal skills.
- Ability to work both independently and collaboratively in a team environment.
- High School Diploma or equivalent (GED accepted).
Benefits
- 401(k) Retirement Plan
- 401(k) Company Matching
- Health Insurance
- Dental Insurance
- Vision Insurance
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Life Insurance
- Paid Time Off (PTO)
- Employee Assistance Program (EAP)
- Employee Discount
- Referral Program
- Professional Development Assistance
- Tuition Reimbursement
About Four County Electric Membership Corporation
Member county Four County Electric Membership Corporation is a reliable, community-based electric cooperative, which serves members in southeastern North Carolina. Having a strong tradition of quality service and employee training Four County Electric has a stable and rewarding working environment that your input is actually valued in the communities we serve.
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